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Out of Sight, Out of mind?

by David Hassett, Mathematics Division

As our union and administration wrap up negotiations in our customary, dignified fashion (we are assured that dignity is in far greater abundance than monetary resources), one truth is certain—sincere gratitude and an occasional verbal thanks go a long way with respect to overall job satisfaction.

       However, I am not writing about relations between administration and faculty.  Actually, as I recollect memories of childhood when November was stressed as a month of giving thanks, I am writing of the collective relationship of administration, faculty, classified, and students with our too often overbooked and much overlooked custodial staff.

       Since I was hired in fall, 1998, I have heard various versions of what makes GCC unique—a family atmosphere, shared governance, being a "me too" district, etc.  I have also heard various theories on why GCC is a college of choice for many of our students—academic excellence, transfer rates, location, an active student government, etc.  Last summer session, I informally posed a related question to some eighty students without a traditional "bubble-in" response sheet handy; I simply wanted a free response to the inquiry,  "Why did you chose GCC over other CCs?" 

     Their number one answer—"The campus is clean."

     We all recall that, in fall 2003, we faculty weathered a 10-12 percent cut in classes, according to Steve White's office.  Our fellow classified survived a large cut in staff and potential unsavory bumps.  Even our administration took a small hit in workforce.  Did you know that over the last three years, according to Larry Serot's office, our colleagues in custodial services are down eight full positions from the previous level of staff (over 20 percent) and have taken an additional $20,000 (45 percent) reduction in hourly workforce, yet not a reduction in work?  Let me repeat that, for no extra pay, our custodial staff are responsible for much more work.  I can imagine the outburst by the faculty, classified, or administration if the shoe were on the other foot.  It appears that, over the last five or six years, we have grown as a college, including buildings, faculty, classified, and administration, yet we have not grown in custodial staff.  Rather, we have reduced.  Is this fair?   I have taken an interest in this inequity partly because I work my entire load in the evenings and have much more contact with our custodial staff than a typical instructor and mostly because it rightfully deserves our attention.  Interestingly enough, I rarely, if ever, hear an outburst from these coworkers.

     In fact, Larry Newberry and I have had several conversations during our 9-10 P.M. office hour Wednesday nights, and we agree that our custodial workers are not only some of the most genuinely nice people here on campus but also among the few who are overly appreciative for the opportunity to work. We are certain that the vast majority of GCC employees share our view.

     I have spoken with a handful of our custodians about this notion of "more work for same pay."  Averaging their responses, I come-up with roughly a 20-25 percent increase in responsibility, and this is not far from Larry Serot's numbers.  What this means is that in addition to their previous work they are also required to provide services for an additional floor or two in another building.  They must work harder and faster to do their previously assigned job so that they can reap the reward of working on yet another building whose former custodian has not been replaced.  This was expressed to me as a matter of fact, not as a complaint.  Similarly, the non-biodegradable toilet tissue that was supposed to save us money but instead flooded buildings was brought to my attention not as a complaint but as a concern.  Mentioned to me by several of our graveyard coworkers was a fear that perhaps a language barrier, a cultural difference, a work ethic structure, or a work-status issue is the reason for the inequitable work situation.  This was not stated as a complaint, either.  However, I am writing this article as one.

     A colleague of mine in the math department gave me some great advice the other day—"Refrain from complaining, Dave, unless you have a solution."  I couldn't agree more whole-heartedly.  Aside from asking students not to eat in our classrooms nor litter, here is my proposal, and I am certain that others can envision even better ones.  It was mentioned in last month's Chaparral that we faculty need to make more use of our common eating area; I agree, with an additional reason.  Several faculty offices now have personal microwaves, refrigerators, and coffee machines. As cautious as we may try to be, it is highly probable that our offices, particularly the carpets, will need cleaning more often, and, currently, for the most part, we are not the ones doing the cleaning.  Ten years ago I’m told we did not have such a problem.  In my opinion, we need to be responsible for our own office clean-up.  Perhaps we should look, again, at why students come here, and include a bubble-in of "campus cleanliness" as an option.  I spoke with Ed Karpp, and he recalled that we had asked a related question previously.  It is true that, with budgetary constraints, we cannot simply replace eight custodial positions immediately without other action, so maybe we need to re-examine which GCC financial obligations are not serving student needs and shift some funding to our custodial services.  As I looked over our budget for 2003-2004, I noticed that my salary/benefits package alone would fully fund two new full-time custodial positions.  It is possible that our fellow CSEA union needs to speed up the process of looking into what workload is undertaken by custodial staff at neighboring colleges; workers I spoke with are very appreciative that Nidal Kobaissi is currently conducting such a study.  Finally, as we grow, with respect to students and facilities, it is imperative that we remember both who is behind the scenes here, specifically late at night, doing an excellent job, as well as what kind of support they need, in turn.

     Meanwhile, please remember that this is a month of giving thanks.  Perhaps more of us could offer a smile, simply wave hello, verbalize a heart-felt thanks, or leave a holiday thank-you card in our offices, as most of us don't work late enough to see our custodial staff, much less introduce ourselves.  Share your deep gratitude by giving what everyone needs in the cooler months ahead—a little warmth. &

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