GCC Employee Self-Service



		SELF SERVICE FAQ

Class Schedule/Calendar Online Classes Employment Library News Releases Faculty/Staff Search

GCC Self Service - FAQ

What is it?
Who uses it?
How do I access it?
What is my ORACLE password?
Why should I use it?
What can I do?
What do I need to use it?
Is using Self-Service required?
What if I need to change my password?
Is using Self-Service secure?
Where can we get more information on Network Security?
Can Oracle limit the number of attempts to log in?
Can you view the employee, beneficiary, and dependent's social security number on the screens?
Why does Personal Necessity (PN) show as PN and Sick Leave?
What information is currently available to adjunct faculty?
Can we see an "As of Date" on the Accrual Screen?
Will there be a link to the Guild/CSEA contract (article and section) for information on how an employee accrues vacation and sick leave?
Does GCC Employee Self-Service send a confirmation for home address and phone changes to the employee?
Can GCC Employee Self-Service allow faculty to view load banking information?
Can Adjunct view salary information?
Can we view Reemployment Rights for adjunct faculty?
Are there links to Retirement Information?
What about Self-Service for retired classified staff who
come back to work hourly? Will they have access to the system?
Who do I contact if I have questions about the information on the screens?
Who do I contact if I need technical assistance with Employee Self-Service?
What if I have more than one assignment (For example: I am a classified employee that teaches a class)?

What is it?
GCC Employee Self-Service is a user-friendly human resources software application that allows you to update, view, and manage your own employee information from a GCC computer.

Who uses it?
All GCC Employees

How do I access it?
To access Employee Self-Service, please do the following:

Go to the GCC website www.glendale.edu
Click on Faculty & Staff
Click on Private Internal Links
Enter your email name and password
Click on GCC Self-Service
Click on Self-Service Login
Click on APPS logon links
Click on eBusiness homepage
Enter your Oracle username and password
Click GCC SSHR EMPLOYEE

What is my ORACLE password?

For employees who are currently using ORACLE:
Please sign on using your current ORACLE user name and password.

For employees signing on to ORACLE for the first time:
Your ORACLE user name is your email name and your default ORACLE password is the first two characters of your lastname (first letter in caps) and the last four digits of your social security number. i.e. lastname = Doe and last 4 digits of SSN = 1234, password = Do1234. When you log in for the first time, you will be prompted to change your ORACLE password.

Why should I use it?

Employees receive information faster and data is more accurate.
Reduces the amount of paper transactions.
Provides employees with convenient access to their own employment information.

What can I do?

View your name, address and phone number
Change Address and Phone Number
Download Warrant Designation, Benefits, and Beneficiary Forms
View Beneficiary and Benefit Plans Information*
Link to Benefit Vendor websites
View Accrual Information

What do I need to use it?

Access to a GCC Computer
GCC Email Address
ORACLE user name and password

Is using Self-Service required?
Currently, GCC Employee Self-Service is not required.

What if I need to change my password?
Oracle has the option for you to change your password. This option is available in GCC Employee Self-Service by clicking on the Preferences link, located on the top right-hand corner of the screen.

Is using Self-Service secure?
The security features for Self-Service are standard with other industries and approved by ORACLE. When you click the Login button, your username and password are encrypted (made unreadable) using Secure Sockets Layer (SSL) technology. A firewall is used to prevent unauthorized workstations from accessing the system. We will continue to ensure that the most updated security technology is used to safeguard information residing on the computer.

Where can we get more information on Network Security?
For network security information, log on to http://www.glendale.edu/it/security.htm

Can Oracle limit the number of attempts to log in?
Yes, after five attempts, it will not allow you to continue. If you are locked out of the system, please contact the Help Desk at ext. 4357 for assistance.

Can you view the employee, beneficiary, and dependent's social security number on the screens?
The social security information cannot be viewed on the screen.

Why does Personal Necessity (PN) show as PN and Sick Leave?
It appears that the time that is taken is deducted twice.

You're not docked twice. PN is a part of Sick Leave. Any time you use PN you are deducting time from your sick leave allowance.

What information is currently available to adjunct faculty
Currently, Adjunct employees can view their personal information and sick leave balance (as of June 30, 2006). Additionally, personnel forms can be viewed and downloaded. We hope to include additional information in the future.

Can we see an "As of Date" on the Accrual Screen?
The last absence recorded is the most recent information posted by Payroll.

Will there be a link to the Guild/CSEA contract (article and section) for information on how an employee accrues vacation and sick leave?
The link is: http://www.glendale.edu/community/employment/Guild%20Contract.pdf

Does GCC Employee Self-Service send a confirmation for home address and phone changes to the employee?
Yes, when you change your address or phone number, you will receive an email notification that the change was made.

Can GCC Employee Self-Service allow faculty to view load banking information?
This is not available at this time. We are looking into this as a future enhancement.

Can Adjunct view salary information?
The salary and step is provided in the iGCC section of Employee Self-Service.

Can we view Reemployment Rights for adjunct faculty?
This is not available at this time. We are looking into this as a future enhancement.

Are there links to Retirement Information?
The following links provide retirement information:

Guild contract: http://www.glendale.edu/community/employment/Guild%20Contract.pdf

CSEA contract: http://www.glendale.edu/community/employment/2003-2006%20CSEA%20Contract.pdf

CalSTRS: http://ww.calstrs.com

CalPERS: http://www.calpers.ca.gov.

For general retirement information, please contact the Human Resources Department. For retirement benefits information, please call Menchie at ext. 5139.

What about Self-Service for retired classified staff who
come back to work hourly? Will they have access to the system?
Hourly employees do not have access to Employee Self-Service.

Who do I contact if I have questions about the information on the screens?
For accrual questions, please contact the Payroll office. For benefits questions, please contact Menchie at ext. 5139. For all other inquiries regarding information on the screen, please contact Human Resources (HR) at ext. 5921 or email HR at gcchr@glendale.edu.

Who do I contact if I need technical assistance with Employee Self-Service?
Please contact the Help Desk at ext. 4357.

What if I have more than one assignment (For example: I am a classified employee that teaches a class)?
At this time, you can only view your primary assignment information. We hope to include additional information for multiple assignments in the future.

� 2000-06 Glendale Community College Request Information Webmaster