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HOTEL/RESTAURANT MANAGEMENT
Career Summary
Hotel and motel mangers direct and coordinate the daily business operations of hotels, motels, and sometimes restaurants. Specific duties vary according to the size, type and location of the business. This includes activities related to the front office, kitchen and dining, but especially departments such as housekeeping, accounting, purchasing and personnel. They may also be responsible for budget, audit, service, advertising and public relations. Managers are directly responsible for supervision of the facility by coordinating or delegating activities to the appropriate staff. A manager’s major goal is to operate a profitable establishment and may be required to perform many different tasks or supervise only one area of the business. The field of Hotel/Motel Management offers diversity and opportunity in administrative positions, such as entry-level desk managers, department managers, or even corporate managers. The job may be both physical and mentally demanding since the manager must maintain a smooth operation of the establishment while satisfying all clients. Night and weekend work is common and managers may be required to work more than 40 hours work week. Computers are used extensively by lodging managers and their assistants to keep track of guests, bills, reservations, room assignments, meetings and special events. In addition, computers are used to order food, beverages, and supplies as well as to prepare reports for managers. Hotels increasingly emphasize specialized training, especially instruction in computer concepts.
Program Description
The Hotel/Restaurant Management program is designed for students
interested in pursuing careers in one of the many functions of hotel or lodging
operations. Usually, the HRM courses present a practical education in hotel
management. Sound business practices and technical knowledge, and
professional work ethics are emphasized.
The core of the program is generally business management with an emphasis on
bookkeeping, purchasing and control, office procedures, personnel, and food
service. Since the industry is continually evolving, restaurants and food
service play a major roll in the industry and specialized training is
increasingly emphasized. Technical knowledge, especially computer skills
is also part of the curriculum. Internship opportunities provide a
practical experience for the student. The Hotel/Motel industry can be a
demanding but competitive environment, thus students may want to seek a
bachelor’s degree to give more opportunity to the higher level careers.
Students pursuing a Bachelor’s degree should consult with an academic /transfer
counselor to discuss transfer
requirements.
Key Skills and Characteristics
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Organizational
leadership and administrative abilities |
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Use of
verbal and written skills to communicate with people and gain confidence |
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Numerical
and clerical skills, knowledge of budgeting, and scheduling |
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Interest
in coordinating data, resources, people, and ability to make sound
judgment |
Related Career Titles
Hotel Desk Clerks * Buyers and Purchasing Agents * Chef and Cooks * Restaurant Managers * Human Resource Managers * Executive Housekeepers * Convention Managers Lodging Managers
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