WebCT Faculty 

FAQs

I've never used WebCT before.  How should I start?

The first thing you'll want to do is request a WebCT course template.  To do this, just fill out the online form and you will be provided with your own WebCT course and your login information within 2 business days.

Be sure to take advantage of the many WebCT workshops offered, such as Intro to WebCT, and the online documentation available under How to Use WebCT menu.

How do I login to WebCT?

To login to WebCT, just click login button on the GCC Technology Center Homepage.  You will need to put in our username and password.  Your username and password will be provided to you via email when you request a WebCT course.

I forgot my login information.  What should I do?

Call the WebCT Students HelpDesk at 818.240.1000 x3457 (e-h-l-p) or email ehlp@glendale.edu and we will be able to quickly provide you with your username and reset your password.

My students are telling me that they can not get into the course?  Why?

Make sure that you have synchronized your course.  Remember that at the beginning of each term you will need to synchronize your course daily in order to provide access to students recently registering in your course.

I posted material under the course content tool, but my students can't seem to access it.  Why?

Make sure you have Updated the Student View.  If you have already done this and are still experiencing problems, call or email the WebCT Students HelpDesk at 818.240.1000 x3457 (e-h-l-p) for assistance.

What support is available?

There is a variety of support available to you including the WebCT Student HelpDesk, WebCT Workshops, Online Documentation as well as instructional designers and programmers to assist you.  Be assured that the assistance you need is available.