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Incident Reporting

Incident Reporting

The College endorses a reporting policy that strongly encourages victims to report all criminal incidents to the police immediately, regardless of their nature. It is important that all crimes occurring on campus be reported to ensure that action can be taken.

On-campus crimes should be reported to the GCCPD, and off-campus crimes need to be reported to the law enforcement agency having jurisdiction over the location of occurrence and if they are college related or at a GCC sponsored function must also be reported to the GCC police. Campus emergencies should be reported using campus emergency extension 4000, and non-emergencies are better reported using campus extension 5925. The GCCPD has the primary jurisdiction and responsibility for investigating crimes and providing police services to the campus. The City of Glendale Police Department does not handle calls for services on the campus; they refer such calls to the Glendale Community College Police Department.

This page provides information on what to expect when calling Emergency Telephone Extension 4000, what type of information the police dispatcher may ask you and what type of police or medical response you can expect.

Call Extension 4000

• To report a traffic accident.

• To report an illness, injury or any medical emergency.

• To report any situation that requires an immediate police response.

• To report a crime in progress or a criminal incident that has just occurred.

The Emergency Telephone Extension 4000 should be used whenever you are on- campus. Emergency Telephone Extension 4000 is the Glendale Community College emergency telephone number, just as 911 is the emergency telephone number you dial when you are off-campus and request emergency services from your local city police, fire or medical personnel.

You can dial extension 4000 from any college phone. If you are calling from a cell phone or from off campus you can call 818-409-5911.

Busy Signal

The college police usually receive multiple telephone calls when an emergency occurs. There are several truncated telephone lines that are connected to extension 4000. If you hear a busy signal when you call, chances are other people are calling and reporting the same emergency. Please be patient and continue to dial until your call goes through.

What to Do and Expect When Calling Emergency Telephone Extension 4000

1) Tell the police dispatcher what has occurred.

2) Try to remain calm. When a caller is upset it becomes difficult for the dispatcher to understand what is needed and to get accurate information.

3) Stay on the phone. Do not hang up!

4) The dispatcher will ask you a series of questions. Be prepared to answer the following questions:

Where is the crime or incident occurring? Is it occurring at a different location than where you are calling?

What type of incident are you reporting? Is it a crime in progress or that has just occurred, a medical call, a traffic accident, or other type of emergency call? Be as specific as possible.

When did the incident or crime that you are reporting occur? Is it happening now or did it occur a few hours ago? This is very important so the dispatcher knows what type of priority to attach to the call.

Who is involved in the incident or crime? If you have names, clothing descriptions, or other specific information regarding the parties involved this information is important to give to the dispatcher.

Are there any weapons involved in the crime or incident you are reporting?

When you are speaking with the dispatcher it may seem that many of these questions are unnecessary. However, there are good reasons why these questions are asked. You can help by providing brief and accurate answers. Your patience will help the dispatcher process your call and get help to you as quickly as possible.

Please give the dispatcher your name and the phone number or extension that you are calling from so that you can be contacted at a later time if necessary for additional information.

Special Instructions for Reporting Medical Emergencies

When reporting a medical emergency it is important that your first call is to the police dispatcher at extension 4000. The dispatcher will immediately send police officers to the scene and contact the Glendale College Health Center. Glendale College Police Officers are First Aid and CPR certified and can respond to a medical emergency much quicker than anyone else. College emergency personnel will then determine if additional emergency response is needed from the City of Glendale. If additional emergency resources are required the college police dispatcher will contact the appropriate City of Glendale emergency agency and determine which college entrance the responding vehicles should enter through. The police dispatcher will send police personnel to assist the responding City of Glendale units and direct them the scene of the emergency. Following these instructions will ensure that emergency responders arrive as quickly as possible.

Call Extension 5925 for Information and Assistance

Dial extension 5205 or call 818-551-5205 for assistance or to request a call for service that is not an emergency or does not require immediate police response. This is the GCC Police general business and information telephone extension. The following situations are examples of calls that should be directed to extension 5925:

• To request a tram. (when the Center for Students with Disabilities is closed)

• To request a parking permit. (or make your request online at

• To have a door locked or unlocked. (When the Facilities Department is closed)

• For questions regarding parking or parking citations.

• For any request or call for service that is not an emergency or does not require the immediate response from the college police.

You can dial extension 5205 from any college phone. If you are calling from a cell phone or from off campus you can call 818-551-5205.

Quick Reference

4000 (Campus Phone)
818- 409-5911 (From Off Campus)

General Parking & Police Information
5205 (Campus Phone)
818-551-5205 (From Off Campus)

Anonymous Reporting
The Glendale Community College Police Department participates in the Crime Stoppers Anonymous Crime Reporting Hotline. Crime Stoppers is a citizen run, non-profit organization. Crime Stoppers works side by side with local, state, and federal law enforcement agencies county wide to help solve serious crimes.

Thousands of felony crimes have been solved due to tips received from citizens. These crimes range from murder, rape, and assault to armed robbery, forgery, fraud, and drugs sales. Numerous fugitives have been arrested due to tips called into Crime Stoppers from citizens with vital information. Callers have also been responsible for the confiscation of millions of dollars in wholesale drugs and stolen property.

How does it work?
Crime Stoppers gives everyone the opportunity to fight crime without "getting involved." Too often, citizens have information that could help solve a crime, but for many reasons are hesitant to call the police. Crime Stoppers offers the public an alternative to dealing directly with law enforcement agencies.

If you suspect that you have information concerning a serious crime or felony suspect, call Crime Stoppers at (818) 507-STOP (818-507-7867). The tip line operator will take the information and give you a code number. All calls remain confidential. The operators do not need your name or phone number unless you wish to give it.

If your information leads to an arrest, your tip could earn you up to $1,000.00. The tip line operator will explain how you can use your code number to give additional information and how to collect your reward.

Emergency Call Boxes
Emergency Call Boxes (ECBs) are located in, or adjacent to several campus parking lots or buildings. They are connected to the Police Department Communications Center by hard-wired phone lines, and each one emits an identifier code that alerts the Police Dispatcher of the location of the box being activated. It is important for campus community members to learn the locations of ECBs, especially those located along frequently traveled campus routes (maps are available at the police station, which denotes the locations of ECBs). To use the system:

1. Follow the instructions on the box.

2. When the button is pushed and the ECB is activated, it immediately alerts the Police Dispatcher that someone has activated the ECB. Wait for the Dispatcher to contact you. You may then speak into the box as if you are using a speakerphone.

3. If for any reason you are unable to talk into the ECB, you can summon assistance by just pushing the button and waiting next to the ECB. An officer is dispatched to the ECB each time it is activated.