The Computer Retail Sales and Support Certificate of Achievement is the first stage of the statewide IT Technician pathway and prepares students to develop their fundamental IT Technician Skills. While completing coursework in customer service, communication, Microsoft Office, and information systems coursework, along with earning the CompTIA A+ industry certification, students gain practical experience as they learn how to succeed in an IT retail environment. Upon completion of this program, students would be qualified for entry level IT positions such as Retail Salespersons, Customer Service Representatives, Retail Sales Workers, and Sales Representatives. Students must complete all required courses to total 20 units. Program Learning Outcomes: Upon completion of this program, students will be able to demonstrate an understanding of business operations, customer service skills, Microsoft offi ce applications and information systems; and be able to troubleshoot OS and computer hardware problems.
This certificate does not satisfy the major requirements for the Associate in Science degree.
|PREREQUISITE COURSES||REQUIRED COURSES FOR CERTIFICATE||UNITS|
||Introduction to Business
|Eligibility for ENGL 101
||Written Business Communications||3
||Customer Service Skills||1
||Beginning Microsoft Office Applications
||Introduction to Computer and Information Systems
||CS/IS 194||Information Technology Essentials
|TOTAL UNITS REQUIRED||20|
NOTE: ADDITIONAL COURSEWORK MIGHT BE REQUIRED IF PREREQUISITES ARE NOT MET. SEE A COUNSELOR TO PREPARE A STUDENT EDUCATIONAL PLAN.
|August 2018||GCC Catalog 2018-2019|
|Important Notice: In the event of a discrepancy between the information presented above and the online and/or print versions of the GCC Catalog, please contact a counselor or the office of Admissions and Records. For previous years requirements please see the catalog from that year.|