IT Technician II: Help Desk User Support

The Help Desk User Support degree is the second stage of the statewide IT Technician pathway and prepares students to further develop their IT Technician Skills. While completing the network and server security coursework, students gain practical experience as they learn how to use Help Desk software. As student’s complete coursework, they are encouraged to complete the aligned industry valued certifications such as CompTIA Network+, CompTIA Security+, Microsoft Server, and Microsoft Desktop. Students who have completed Stage 1 of the IT Technician pathway along with this stage are prepared for positions such as Computer User Support Specialists, Computer Network Support Specialists, and IT retail supervisory positions. Students must complete all core courses to a total of 32 units. Program Learning Outcomes: Upon completion of this program, students will be able to provide technical assistance to computer users and Support Specialists to analyze, test, troubleshoot, and evaluate existing network systems and Internet systems or a segment of a network system, and perform network maintenance to ensure networks operate correctly with minimal interruption.
 
PREREQUISITE COURSES REQUIRED COURSES FOR CERTIFICATE UNITS
  BUSAD 101
Introduction to Business  

Eligibility for ENGL 101 
BUSAD 106
Written Business Communications 
 
BUSAD 204
Customer Service Skills 

CABOT 260
Beginning Microsoft Office Applications
4
  CS/IS 101
Introduction to Computer and Information Systems 

 
CS/IS 186
Workstation Security and Support 

 
CS/IS 190
Introduction to Computer Networks 

 
CS/IS 194 Information Technology Essentials
  CS/IS 196
Advanced Networking Security 

CS/IS 197
Advanced Networking:Server Operations
3
  TOTAL UNITS REQUIRED 32
NOTE: ADDITIONAL COURSEWORK MIGHT BE REQUIRED IF PREREQUISITES ARE NOT MET.  SEE A COUNSELOR TO PREPARE A STUDENT EDUCATIONAL PLAN.
August 2018 GCC Catalog 2018-2019
Important Notice: In the event of a discrepancy between the information presented above and the online and/or print versions of the GCC Catalog, please contact a counselor or the office of Admissions and Records. For previous years requirements please see the catalog from that year.