Online Counseling is a web-based service which allows students to connect with an academic counselor online and complete many of the services available during an in-person counseling meeting.
There are two online counseling options: Online Counseling Drop-in and Online Counseling Appointments.Before you log into your session, please review the online meeting requirements. When signing up for the first time you must use your GCC email account (email@example.com). Prospective students may use a private email account.
During the online counseling drop-in students have an opportunity to briefly interact with a counselor online and ask a question or two of a very general nature. Topics may include:
- Prerequisite clearances
- Transfer information; IGETC/CSU Breadth Inquiries
- Information about Associate Degree/Certificate programs
- Information about important enrollment deadlines and registration assistance
- Clarification of college policies and procedures
- Brief assistance with various forms/petitions such as: Transcript Evaluation, AP Credit, Third Repeat, etc.
Online Appointments are one-hour counseling appointments. Topics covered in an appointment include:
- Student Educational Plans (SEP)
- Academic Probation Contract
- Graduation Petitions
- Academic Renewal
- Letters of Recommendation
If you have external transcripts please be sure to mention them in your appointment request email.
PLEASE READ BEFORE THE ONLINE COUNSELING APPOINTMENT:
You will need to have access to a computer with specific technical requirements listed below:
- Browser: Latest version of Chrome or Firefox
- Webcam & microphone: Required for face-to-face online appointments
- Headset/Earbuds: Optional, but highly recommended for online appointments
Steps for Online CounselingOnce you make an appointment you will receive a confirmation/invitation email for the meeting from "craniumcafe.com," the online counseling platform. The email contains the link to the appointment and a link to cancel (decline) it if you need to.
- If this is your first time logging on, please create an account using your GCC student email.
- Please log on 10 minutes before the appointment time. Please have a form of identification ready to show the counselor. (Student ID, Driver’s License, etc.)
Wait for your counselor’s invitation to your individual counseling appointment which will appear in your private chat appointment.
Make sure to save any documents created with your counselor onto your computer before the appointment ends and you log out.
Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting; Log in from a secured site.) Counseling appointments are confidential. The use of a private computer is strongly encouraged and if using a public/shared computer take all necessary measures to protect your data at the end of the appointment.
|Monday: 12pm, 2:30pm
Tuesday: 5pm, 6pm
Thursday: 12:30pm, 5pm
You may also send us an appointment request at firstname.lastname@example.org at least two business days in advance using your GCC email account; give us your name, GCC student ID#, a reason for the appointment. If you are an EOPS student and wish to meet with an EOPS counselor online please contact their office at 818-240-1000 x6900.
Mac OS and Windows Meeting Requirements:
- The latest version of Chrome or Firefox should be used (Do not use Internet Explorer)
- The web camera should be ready and activated (not required for drop-in counseling)
- Computers should have a built in microphone or have a headset with microphone ready
Android and Windows Device Meeting Requirements:
- Use Chrome
- Have your web camera ready and activated (not required for drop-in)
- Have a headset with microphone ready – your cell phone headset will work great
iOS – Apple Device Meeting Requirements:
iOS devices can use advising chat and schedule a meeting with their handheld device through Safari and Chrome browsers.
Windows 7 or higher
OS 10 or higher (iMac/MacBook 2009 or later)/iOS will be active with the latest version of Safari. Release date November 2018.
Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build
Bandwidth: 1 Mbps or higher
Headset / Earbuds: (optional)
Please be prepared for the appointment as you would for an in-person appointment on campus. Have a picture ID ready to show to the counselor. As you are aware, web-based counseling is new to many and this guide will give you an overview of appropriate etiquette when interacting in this new environment.
Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting. Log-in from a secured site.)
Counseling appointments are confidential. The use of a private computer is strongly encouraged. If using a public/shared computer take all necessary measures to protect your data at the end of the appointment (e.g. clear download/browsing history, sign-out, etc.)
You will need to have access to a computer with specific technical requirements listed above. The following are recommended: proper attire; proper lighting in the room; quiet location; no interruptions (do not answer phone calls, texts or web surfing during the appointment); and give full attention to the counselor.