Online Counseling is a web-based service which allows students to connect with an academic counselor online and complete many of the services available during an in-person counseling meeting.
There are two online counseling options: Online Counseling Drop-in and Online Counseling Appointments.Before you log into your session, please review the online meeting requirements. When signing up for the first time you must use your GCC email account (email@example.com). Prospective students may use a private email account.
During the online counseling drop-in students have an opportunity to briefly interact with a counselor online and ask a question or two of a very general nature. Topics may include:
- Prerequisite clearances
- Transfer information; IGETC/CSU Breadth Inquiries
- Information about Associate Degree/Certificate programs
- Information about important enrollment deadlines and registration assistance
- Clarification of college policies and procedures
- Brief assistance with various forms/petitions such as: Transcript Evaluation, AP Credit, Third Repeat, etc. Click here for Drop-in Counseling.
Online Appointments are one-hour counseling appointments. Topics covered in an appointment include:
- Student Educational Plans (SEP)
- Academic Probation Contract
- Graduation Petitions
- Academic Renewal
- Letters of Recommendation
If you have external transcripts please be sure to mention them in your appointment request email. Click for more Appointment info.
Mac OS and Windows Meeting Requirements:
- The latest version of Chrome or Firefox should be used (Do not use Internet Explorer)
- The web camera should be ready and activated (not required for drop-in counseling)
- Computers should have a built in microphone or have a headset with microphone ready
Android and Windows Device Meeting Requirements:
- Use Chrome
- Have your web camera ready and activated (not required for drop-in)
- Have a headset with microphone ready – your cell phone headset will work great
iOS – Apple Device Meeting Requirements:
iOS devices can use advising chat and schedule a meeting with their handheld device through Safari and Chrome browsers.
Windows 7 or higher
OS 10 or higher (iMac/MacBook 2009 or later)/iOS will be active with the latest version of Safari. Release date November 2018.
Linux/Android Specs: any version of Linux that supports the latest Firefox or Chrome build
Bandwidth: 1 Mbps or higher
Headset / Earbuds: (optional)
Please be prepared for the appointment as you would for an in-person appointment on campus. Have a picture ID ready to show to the counselor. As you are aware, web-based counseling is new to many and this guide will give you an overview of appropriate etiquette when interacting in this new environment.
Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting. Log-in from a secured site.)
Counseling appointments are confidential. The use of a private computer is strongly encouraged. If using a public/shared computer take all necessary measures to protect your data at the end of the appointment (e.g. clear download/browsing history, sign-out, etc.)
You will need to have access to a computer with specific technical requirements listed above. The following are recommended: proper attire; proper lighting in the room; quiet location; no interruptions (do not answer phone calls, texts or web surfing during the appointment); and give full attention to the counselor.