Core Office Skills

This course improves basic math skills and teaches calculators by touch and calculator functions.

This writing course consists primarily of composing correctly worded and formatted business e-mail messages. Students will learn by reviewing email business practices and workplace writing scenarios. English essentials and email etiquette rules are also covered. (Some keyboarding skills helpful but not required.)

This course focuses on interoffice memorandum writing, English essentials, and other forms of workplace documents such as news releases and announcements.

This course covers business letter composition, English essentials, and production of other workplace documents such as agendas and minutes.

This course covers the use of indexing rules to file alphabetically, numerically, geographically, and by subject. Timed exercise practices, handouts, and quizzes are designed to assist students to prepare for employment tests and to perform accurately on-the-job filing tasks.

This course emphasizes workplace interaction, avoiding barriers to communication, and adapting to a variety of personal communication styles. Included are communication strategies for getting along with coworkers, supervisors, and clients. Other topics covered are decision making, problem solving, and overcoming negative behaviors in teams/groups.

This course is designed to prepare students for success in gaining employment in today’s competitive job market. Topics covered include Resumes and Cover Letters (including E-Resumes), Interviewing Techniques, Finding the Job You Want (including Internet searching), Understanding the Legalities of Personnel Paperwork (including applications, E-applications, W-4s, I-9s), Pre-Employment Testing, and Job Survival (i.e., how to get along with co-workers, handle stressful situations) and much more.

This course is designed to provide students with key skills and attitudes in order to effectively meet the needs of the 21st century customer. Students will be introduced to the concepts of: internal and external customers; customer expectations and satisfaction; effective customer communications; handling conflict, stress and teamwork; attitude, values and ethics; problem solving and decision making; and organizational change.

This course provides a critical first look at technology in today’s office environment. Students will experience hands-on use of standard office equipment, such as the: copier, printer, fax machine, shredder, cutter, puncher, etc. Plus techniques in how to search the Internet, and earn the opportunity to “learn-by-doing” under the supervision of an instructor.