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Glendale Community College Verdugo CampusGarfield Campus Continuing EducationProfessional Development Center
 

Customer Service Representative Certificate

WITH YOUR CERTIFICATE YOU WILL KNOW HOW TO MAKE A POSITIVE LASTING IMPRESSION IN THE MINDS OF CUSTOMERS

With your Customer Service Certificate, you can work in ANY INDUSTRY as a/an: 

  • Account Representatives
  • Call Center Representatives
  • Client Services Representatives
  • Customer Care Representatives
  • Customer Service Agents
  • Customer Service Representatives
  • Customer Service Specialists
  • Member Services Representatives
  • Sales Facilitators
  • And many more titles.

THIS CUSTOMER SERVICE PROGRAM CERTIFICATE will provide students with tips, tools, knowledge and skills to interact tactfully and professionally as the company’s front line support for clients and customers.

Learn the listening skills and critical thinking techniques invaluable in customer service to ensure positive first impressions, manage customer expectations, and build customer loyalty in today’s expanding social and digital marketplace.

The core requirements include FOUR COURSES—NO ELECTIVES.

COMPLETION ESTIMATE: 4 months
GRADE: Pass/No Pass


Average Annual Wage: $34,710

Annual California Job Openings through 2029:  2,959,800

Salary information is based estimates from the Bureau of Labor Statistics, U.S. Department of Labor


Take at any time, in any order:

  • STV 50 Customer Service
  • STV 11 Beginning Keyboarding (self-paced)
  • STV 35 On-the-Job Communication

Final course:

  • STV 40 21st Century Employment Strategies

If you are interested in these courses, please take a few moments to fill out this form to allow us to better serve you now and in the future: Student Interest Form.

For more information about these courses, contact Yazaret Moscorro at (818) 240-1000 ext. 5690 or email mascorro@glendale.edu.