The Business Information Worker (BIW) Certificate of Achievement is designed to prepare
students for entry-level office and administrative support in a variety of job positions,
including general office clerks, retail salespersons, customer service representatives,receptionists,
and information clerks, hospitality and tourism, financial services and real estate.
Students can be expected to learn the following: Basic oral and written communications,
Basic computer application skills, including beginning Excel, Word, and Outlook, The
fundamentals of computer systems, Critical thinking and problem solving skills, Construct
and modify solutions to very simple personal, educational or business needs applying
use of office workplace computer programs. With a solid foundation in Microsoft Windows
and Microsoft Office, as well as strong digital and web literacy skills, students
will be better prepared to meet the workforce demands of today’s business environment.
The Certificate is granted to students who have completed at least 12 semester units
of the required courses at Glendale Community College. All courses must be completed
with a grade of “C” or better, or a “P” grade.
Program Learning Outcomes: Upon completion of this program, students will be able to produce basic business
correspondence and reports with appropriate formatting using Word; maintain an office
calendar for one or more individuals; develop simple spreadsheets with charting; discuss
computer equipment and programming system needs; troubleshoot basic computer problems;
and communicate, make informed decisions, and handle personnel problems in office
environments.
Certificate Program Map
| REQUIRED COURSES FOR CERTIFICATE |
UNITS |
| CABOT 205 |
Keyboarding & Document Processing I |
3 |
| CABOT 208 |
Windows Basics |
1 |
| CABOT 265 |
Microsoft Word I |
3 |
| CABOT 270 |
Microsoft Excel I |
3 |
| CABOT 285 |
Microsoft Outlook |
3 |
| BUSAD 106 |
Written Business Communications |
3 |
| BUSAD 110 |
Human Relations in Business |
3 |
| CS/IS 100 |
Computer Concepts |
3 |
| TOTAL UNITS REQUIRED |
22 |
NOTE: ADDITIONAL COURSEWORK MIGHT BE REQUIRED DUE TO PREREQUISITES. SEE A COUNSELOR
FOR A PERSONALIZED STUDENT EDUCATIONAL PLAN.
| Fall 2023 |
GCC Catalog 2023-2024 |
| Important Notice: In the event of a discrepancy between the information presented
above and the online and/or print versions of the GCC Catalog, please contact a counselor
or the office of Admissions and Records. For previous years requirements please see
the catalog from that year. |
