Online Counseling

Glendale Community College is committed to protecting your privacy and personal information. By signing in, you agree to this privacy policy and consent to the data practices described in this policy.

You must carefully read the entire "Terms & Conditions" and "Privacy Protection" statements below BEFORE using the Online Counseling Services at Glendale College.

TERMS & CONDITIONS
Information about you is confidential. It is important that you supply the most current information about yourself, your educational history, plans and career goals so that online counselors may provide you with the most accurate information specific to your needs.

Per the Family Educational Rights and Privacy Acts, I hereby grant permission for Glendale Community College online counselors to release academic information about myself during an Online Counseling appointment and/or drop-in, workshop or group session, via the Zoom application, which I understand to be encrypted and secured.
When requesting an Online Counseling Appointment and while asking the online counselor questions, I must authentically represent myself in all aspects.
I am the student who will be attending the Online Counseling Appointment, and I will provide accurate personal information, educational history, and educational goals.
I authorize the online counselor to provide me with information related to my academic records online through the use of the Online Counseling website and the Zoom application.
I authorize the online counselor to record my Online Counseling Appointment session for the sole purpose of assisting me with my educational pursuits.
I give permission to Glendale Community College counselors, relevant college personnel and appointment system personnel (administrator) to, when necessary and for the sole purpose of improving the online meeting services, have access to recorded information from an Online Counseling Appointment/Drop-in between a counselor and myself.

PRIVACY PROTECTION
I understand that when using Glendale Community College's online counseling services I must protect my personal information from others, therefore:

I understand that the Online Counseling program will automatically email confirmation messages and notifications to my Glendale College student email account or a correct private email address if I am a prospective student.

I understand that if I choose to share an email account with another person, that person will have access to my Meeting ID# and password, which may allow that person eventual access to my personal and academic information.
If I choose to share my email account, I release Glendale Community College Online Counseling Services and the College from any liability resulting from such action. I have read the above information in detail. I understand and agree to the Terms & Conditions and Privacy Protection established for Glendale Community College Online Counseling.

Drop-in Counseling Schedule: Monday thru Thursday: 9:00am - 5:00pm; Friday: 9:00am - 3:00pm

During the online counseling drop-in students have an opportunity to briefly interact with a counselor online and ask a question or two of a very general nature. Topics may include:

• Prerequisite clearances
• One or two-semester abbreviated student education plans (S.E.P.)
• Transfer information; IGETC/CSU Breadth Inquiries
• Information about Associate Degree/Certificate programs
• Information about important enrollment deadlines
• Clarification of college policies and procedures

Brief assistance with various forms/petitions such as: Transcript Evaluation, AP Credit, Third Repeat, etc.  

During peak registration time we experience high demand of services and drop-in counseling wait time could be 60 minutes or more. Please plan accordingly

ONLINE DROP-IN COUNSELING

Tech Requirements: Latest version of Chrome, Firefox or Safari; Optional: Webcam, Microphone.

Appointments for Online Counseling may be made by calling the Counseling office Monday thru Thursday 9:00am to 5:00pm and Friday, 9:00am to 3:00pm at (818) 240-1000 extension 5918.

• Long-term, comprehensive Student Education Plans (S.E.P.)
• Academic Probation Contract
• Graduation Petitions
• Academic Renewal
• Letters of Recommendation

PLEASE READ BEFORE THE ONLINE COUNSELING APPOINTMENT:

You will need to have access to a computer with specific technical requirements listed below:  

• Browser: Latest version of Chrome, Firefox, Safari
• Webcam & microphone: Required for face-to-face online appointments
• Headset/Earbuds: Optional, but highly recommended for online appointments

Steps for Online Counseling

Once you make an appointment you will receive a confirmation email for the meeting from counseling@glendale.edu or other counseling office email account. The email contains the link to the appointment.

Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting; Log in from a secured site.)  Counseling appointments are confidential. The use of a private computer is strongly encouraged and if using a public/shared computer take all necessary measures to protect your data at the end of the appointment.

If you are an EOPS student and wish to meet with an EOPS counselor online please submit the
EOPS Appointment Request Form.

Mac OS and Windows Meeting Requirements:

• The latest version of Chrome, Firefox or Safari should be used
• The web camera should be ready and activated (not required for drop-in counseling)
• Computers should have a built in microphone or have a headset with microphone ready

Android and Windows Device Meeting Requirements:

• Use Chrome
• Have your web camera ready and activated (not required for drop-in)
• Have a headset with microphone ready – your cell phone headset will work great

iOS – Apple Device Meeting Requirements:

iOS devices can use advising chat and schedule a meeting with their handheld device through Safari and Chrome browsers or the Zoom app.

Please be prepared for the appointment as you would for an in-person appointment on campus. Have a picture ID ready to show to the counselor. As you are aware, web-based counseling is new to many and this guide will give you an overview of appropriate etiquette when interacting in this new environment.

Your appointment should be conducted in a quiet and private place. Please find a location where you will be able to communicate with the counselor effectively. (Do not log in from a public setting. Log-in from a secured site.)

Counseling appointments are confidential. The use of a private computer is strongly encouraged. If using a public/shared computer take all necessary measures to protect your data at the end of the appointment (e.g. clear download/browsing history, sign-out, etc.)

You will need to have access to a computer with specific technical requirements listed above. The following are recommended: proper attire; proper lighting in the room; quiet location; no interruptions (do not answer phone calls, texts or web surfing during the appointment); and give full attention to the counselor.