Helpdesk For Students

New student
Use your GCC Student ID number as Username.

Use your initials in caps followed by @ followed by your six-digit date of birth (mmddyy) as the password.

For example, password for John Smith born January 23, 1990 would be JS@012390

You will be asked to change your password the first time you login.

Returning or continuing student
Enter your username and password.

Forgot password?
If you have forgotten your password, click the Forgot Password button on the Portal page and follow the instructions.

Important Note: Before you can activate your email account, you must be enrolled in a class.

To Activate Your Email Account

1. Log in using your GCC ID# and your current PIN
2. Now that you are logged into MyGCC find the Email link in the upper left hand corner of the browser
3. Click on the Email link
4. Since this is your first time using student email you will need to activate your email by clicking on the Activate Email link
5. Make a note of your Email Account

If you experience any problems with the activation process, please contact Help Desk at (818) 240-1000 ext. 4357 or helpdesk@glendale.edu

 

Where to Login to Canvas
Go directly to gcc.instructure.com/login/saml

How to Login to Classes
You can access your online class on the first day of the term. Depending on the instructor, some classes may be available up to 7 days prior to the class start date. If your class start is later in the semester, you won’t be able to access your class until closer to that day.

Canvas Support
Can be found on the Distance Education page.

Access to the wireless network is available to the GCC community and guests while on campus. It supports most mobile devices, such as laptops, tablets, and smartphones.

Verdugo Campus
Faculty/Staff: 'Staff GCC Wireless'
Students:  'Student GCC Wireless'
EDUROAM:   'eduroam'
Guest:  'GCC Wireless' (Open)

Garfield Campus
Faculty/Staff:  'Staff GCC Wireless'
Students:  'Student GCC Wireless'
EDUROAM:   'eduroam'
Guest:  'GCC Wireless' (Open)
 
PDC
Faculty/Staff:  'PDC Wireless Plus', 'Staff GCC Wireless'
Students:  'PDC Secure Wireless'
EDUROAM:   'eduroam'

To request a laptop, Chromebook, iPad, webcam, piano keyboard, or calculator, click on the following link to begin the request process:

Check Out a Device

Question
I signed up few months ago and now I cant log-in! It seems like my user ID or GCC# is no longer working! Can you help me to solve this issue?

Response
You can change your GCC email password inside your MyGCC portal. So just log into MyGCC and then go to Main Menu - Email - Reset Email and then click on the Reset Password button and once you do that the temporary password that is shown on the screen will become your new temporary password.

If you are unable to log into your MyGCC account, then you can try two options:

• You can contact Admissions & Records or the Welcome Center.
  Here is the contact info for Admissions & Records
• I would recommend contacting the Welcome center and you can Zoom chat them so that they can help you out if you have any issues after they reset your password. Go to glendale.edu/WelcomeCenter.

Issue
I am having a hard time creating my Glendale student email. My screen keeps loading up as error and that’s it’s unavailable for me to activate my email.

Response
Activating your student email can be done through access to your MyGCC portal (you must enroll in a course first to be able to activate your email): Go to MyGCC

Please follow the instructions here: 

• Directions on how to Activate or Reset your Student Email Password (pdf)
• Directions on how to Activate or Reset your Student Email Password in Armenian (pdf)

If you encounter issues accessing your MyGCC portal, please contact the Admissions and Records Office for help with ID verification and password reset steps. The Admissions and Records Office is the designated office in charge of MyGCC portal access verification and can be reached by email at ARDocs@glendale.edu.

Issue
I tried logging into my portal and since I forgot my password I clicked to get a new one or to reset it. When I entered my student id number I got a message saying to contact security admin because I didn’t have any of the information set up. Which I did so I don’t know what it says that. I really hope I can get this fixed.

Response
The Welcome Center or the Admissions & Records can assist you with your MyGCC password reset and logging in.

Welcome Center
glendale.edu/WelcomeCenter
Email: WelcomeCenter@glendale.edu

If you still need further assistance after contacting the Welcome Center, Admissions & Records also has the ability to assist with these issues.

Admissions & Records
Email: ARDocs@glendale.edu