ITS Help Desk

EXT: 4357 or EMAIL: helpdesk@glendale.edu

The Help Desk is the primary point of contact for all GCC technology needs. We handle many requests and incidents, such as: manage user and email accounts, reset passwords, troubleshoot desktop and laptop computer issues, answer PeopleSoft questions, order hardware and software, and check out multimedia equipment, to name a few.

Our operating hours are:

Day Hours
Monday through Thursday 8:00 a.m. to 7:00 p.m.
Friday 8:00 a.m. to 5:00 p.m.

 

You can reach us by calling (818) 240-1000 at extension 4357 (HELP) or stopping by room LB 113 on the lower level of the Library Building (LB). 

You may also email us at helpdesk@glendale.edu, and please be as descriptive as possible. Include a summary of the problem, the location, and a telephone number where you can be reached.

 

Service Desk & Support Analysis Team

Lauren B. Lampietti
Director, IT Operations 
lawrencel@glendale.edu 

Don Hodges
Senior IT Support Specialist
dhodges@glendale.edu

Mark Ragonig
Senior IT Support Specialist
mragonig@glendale.edu

Armando Sanchez
IT Support Specialist
armando@glendale.edu

Carlos Kleeman
IT Support Specialist
ckleeman@glendale.edu

Erica Lopez
IT Support Specialist
lopeze@glendale.edu

 

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